Sourcing glossary
Trade Assurance
Also known as: Alibaba Trade Assurance, TA order
Alibaba.com's free buyer-protection program that supports refunds when an order paid through Alibaba.com is not shipped, goes missing, or arrives defective or different from the agreed terms.
Trade Assurance only covers orders created and paid online through Alibaba.com; paying a supplier's own bank account outside the platform removes the protection. Claims are judged against the specifications written into the order, and refund requests are time-limited (as of September 2026, 30 days from delivery for most buyers).
Related terms
Guides that use this term
Suppliers
Is My Chinese Supplier a Scam? 12 Patterns and the Checks That Catch Them
The twelve supplier scams importers meet in China, from the bank-account switch to the vanishing deposit, the check that exposes each, and what to do if you already paid.
Updated 2026-10-14 · 8 min read
Suppliers
China Sourcing Agent: What They Do, What They Cost and When You Need One
What a China sourcing agent actually does, the four types you will meet, typical fees, when an agent beats buying direct, and a checklist to vet one before you pay.
Updated 2026-10-14 · 8 min read
Suppliers
How to Source Women's Clothing from China: Markets, MOQ, Samples and Labels
Where women's clothing is made and sold in China, stock-pack vs made-to-order MOQs, how to sample and check quality, sizing, and the labels your market requires.
Updated 2026-10-10 · 8 min read
Platforms
How to Verify an Alibaba Supplier Before You Pay
Check an Alibaba.com supplier step by step: what Verified and Gold Supplier badges mean, business license lookups, factory vs trader signals and red flags.
Updated 2026-09-29 · 7 min read
Platforms
Alibaba Trade Assurance: What It Covers and How to Claim
What Alibaba.com Trade Assurance covers and excludes, which payments qualify, refund windows, delivery-delay compensation and how to file a claim.
Updated 2026-09-23 · 5 min read
QC
Defective Goods from China: What to Do When Your Order Arrives Wrong
Defective goods from a Chinese supplier? How to document evidence, use your PO terms, negotiate a fix, file Trade Assurance or insurance claims, and prevent repeats.
Updated 2026-09-21 · 5 min read
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